It seems that Sin Cara had a bad experience at Mesa Street Grill in El Paso. As a result, Sin Cara and restaurant management got into a heated twitter exchange back and forth. It seems that Sin Cara received poor service at Mesa Street Grill and voiced his displeasure on social media. The restaurant decided to throw some displeasure back. Check it out for yourself:
Here is the exchange:
Never going there again!!! https://t.co/hJ6mv6HDfl
— Sin Cara (@SinCaraWWE) April 10, 2016
@SinCaraWWE thats ok. we dont go to your wrestling shows.
— Mesa Street Grill (@MesaStreetGrill) April 10, 2016
That’s why the place was empty! https://t.co/bDs4mYOtSL
— Sin Cara (@SinCaraWWE) April 10, 2016
@travisfunck @SinCaraWWE wasnt a customer. he came in with 10 ppl n threw a fit when we ddnt have a table. then went to twitter to bully us
— Mesa Street Grill (@MesaStreetGrill) April 10, 2016
Haha! Big Liar! But I am glad we didn’t stay! I don’t need to throw a fit, u need to quit ur job if u don’t like it! https://t.co/0qfd9zAMgK
— Sin Cara (@SinCaraWWE) April 10, 2016
@SinCaraWWE @travisfunck wanna see the video? it shows the man behind the mask. With all your success, why pick on the little man?
— Mesa Street Grill (@MesaStreetGrill) April 10, 2016
Pick on the little guy? Good one. I guess u guys don’t believe in customer service! Thats why people get treat bad! https://t.co/j8UUgQteNp
— Sin Cara (@SinCaraWWE) April 10, 2016
Cuz they keep their mouths shut! I wasn’t asking for anything free! Just wanted to have a nice meal. @MesaStreetGrill
— Sin Cara (@SinCaraWWE) April 10, 2016
@SinCaraWWE we’re an el paso family, born #elpaso, raised #ElPaso and proud. we wont let some actor disrespect us or our community. .
— Mesa Street Grill (@MesaStreetGrill) April 10, 2016
Not being disrespectful, Im only letting people know about the terrible service I received! https://t.co/bSk4pj5J0U
— Sin Cara (@SinCaraWWE) April 10, 2016
Good night to the @WWEUniverse ! Thanks again for all ur support,Never let anyone disrespect and mistreat u for ur appearance.@WWE @wwe_mex
— Sin Cara (@SinCaraWWE) April 10, 2016
Chavo Guerrero also got involved:
@SinCaraWWE @mesastreetgrill u have a lot to learn in customer service&the power of social media. Signed the “actors” of the world! #epPride
— Chavo Guerrero jr. (@mexwarrior) April 10, 2016
Thoughts on this strange scenario?
I need to watch the video 1st to make an opinion.
Restaurants have the right to be rude to people who walk in automatically being disrespectful.
But yeah, i need to watch the video 1st
In terms of Customer Service, the person in the wrong is the manager. His reaction was rude and unprofessional, even if he felt justified, you do not speak to a customer that way, especially in a public forum like Twitter.
Looks like Sin Cara is causing a scene. Chill b. Just don’t go there again. No need to social media them.
He had every right to express his unhappiness, but the manager’s reaction was an absolute fail of Customer Service 101. No matter how justified the manager felt, he dealt with this in the worst way possible.
I think both did it badly
They probably were, but as a representative of the restaurant, the manager failed. You do not speak to a customer that way, especially in a public forum, no matter how justified you feel.
I’d like to watch the video before I say anything. I’ve heard stories of Chavo acting bitchy in public before, but Sin Cara’s a new one. Any restaurant owner has the right to call out anyone who calls them out on social media if they feel they are wrong or offensive.
Let’s see the evidence, then critique.
As someone who has worked customer service, the video is irrelevant. That manager absolutely failed at dealing with situation in a professional manner. You do not deal with unhappy customers by being rude to them, even if you feel justified.
Think how that looks to a potential customer. This is how the manager deals with people who aren’t happy with their service. How likely are you to ever go to that place if this is an example of their customer service?
Even if Sin Cara and his guests were being rude, that manager absolutely failed at customer service.
Reastaurant manager has the right to act however he feels like. I’ve worked in the restaurant business before & people feel like they can disrespect you & belittle you and say whatever they want to you & you’re just supposed to smile and give them free food.
Im sure SinCara isnt a regular customer. Prolly the 1st time hes ever ate there. Restaurant wont lose any business by him never going there again. Props on the manager calling a person out on his BS.